No end in sight for Volkswagen 1.5 TSI engine problems
Owners of Volkswagen Group cars have told HonestJohn.co.uk that they're frustrated by a lack of information around ongoing hesitation issues with the 1.5 TSI petrol engine.
Volkswagen admitted to being aware of the problem in January 2019, saying it was "developing a solution to prevent these rare effects in the affected vehicles.” However, since then, no more information has been released and owners are growing increasingly frustrated by the lack of progress.
>> Volkswagen acknowledges problem with 1.5 TSI Evo engine
The issue - which particularly affects 1.5 TSI models paired with the manual gearbox - results in the car hesitating when cold, creating a 'kangarooing' effect.
"The local dealership has no idea when the fix will be issued."
Although Volkswagen UK has told HonestJohn.co.uk that there are still no updates from head office in Germany, readers have been given conflicting reports by their dealers. One owner, who got in touch via Ask Honest John said his dealer claimed to have fixed the fault.
"Are you aware of any negative feedback on the fix for kangarooing on the 1.5 TSI engine, as my T-Roc went in for the fix in May and, while the problem has been improved, it has not been cured," he said.
"I am having difficulty getting the dealer to agree."
Another accused Volkswagen of being in denial about the problem - despite the internet being 'flooded' with unhappy owners.
"The internet is flooded with this issue not only in Golf forums but all the other companies that Volkswagen Group own and use this engine. Is there any update and can you ask Volkswagen if there is any likelihood that the issue will be resolved?" he asked.
HonestJohn.co.uk covertly spoke to a Skoda salesman who told us one customer had successfully rejected a Karoq over the fault - but he said he'd driven the offending car and couldn't spot the issue.
The 1.5-litre TSI Evo petrol engine made its debut in the Golf in 2017 and is now being rolled out across the range as a replacement for the old 1.4-litre turbocharged unit. It's currently available in the Golf, T-Roc and Arteon models as well as other Volkswagen Group vehicles.
Hundreds of readers have now contacted HonestJohn.co.uk complaining of a 'kangarooing' sensation when cold - something we've also experienced in our SEAT Arona long-term test car.
Some readers have told HonestJohn.co.uk the issue has made them think twice about buying a new Volkswagen Group model with the 1.5-litre petrol engine - with some saying it might convince them to buy a diesel instead.
"I have had three Skoda Octavia SE L estates, the most recent with a very satisfactory 1.4 TSI engine. It is now due to be replaced but I'm worried by what I hear about the new 1.5 TSI. Should I go back to a diesel and get the 1.6 TDI or even the 2.0 TDI or should I forsake Skoda and go with another manufacturer?" asked one reader.
Comments
Author
Andrew Brady
Bigsphinx on 15 July 2019
This problem seems typical of VW and probably a reason why I'll never buy another. VW has an attitude that there is "no problems to deal with" until proven wrong. I have a 2016 Golf GTI which has been back and forth to VW for things to be replaced. These have mainly been electrical, failed lights, faulty sender units, software problems and including two info screens. As modern cars are nearly all controlled by the info screen, losing it is a major disaster. After the warranty runs out it'll cost over £2500 to replace. Yet VW claim there is no problem common with all the same complaints on the Internet.
Similarly, my seat bolster failed in just over a year. VW said it was my problem until I looked on the Internet and found it is a common fault. They eventually replaced the seat but charged me £250 (instead of £800) because the warranty on seats is only 3 months. I must admit I didn't notice that when I read the blurb.
This was my first VW since the 1990s when I move to Honda for my next 5 cars. The garages were next to each other and as I couldn't find anyone in VW to serve me, I went next door. I only switched back as Honda seems to have lost the plot at the moment, their petrol cars being under-powered and ugly. However, Honda would fix the very rare faults for free even if the warranty had expired.
Edited by Bigsphinx on 15/07/2019 at 16:12
on 15 July 2019
I had this exact issue on my 2019 Audi Q3.I took it back 33 days after buying it as I had worked out it happened only when cold. The dealership initially told me they replicated it but there was nothing wrong with it at all.
So I took it away.. unhappy.. later that day it happened again. So I took it back in that afternoon and they eventually said they had replicated the issue but it was classed as a 'comfort issue'. I felt it was a safety issue as you couldn't pull out on to a road and depend on the cars performance.
After a bit of a stand off, reluctantly their sales team gave me one of their cars (the service team had zero interest in helping) and I ended up having that for 2 months whilst I rejected the car via the finance company.
Long drawn out process with Audi Leeds, Audi HQ and Audi Finance having them argue who was going to pay for it with me doing all the chasing of it to push it through. Eventually they changed it for an Automatic version of the Q3 1.5. I've not noticed the same issue as much, but it's still not 100% right. I can't decide if it's the same issue or just that this size of engine is just not powerful enough for such a large car.
Either way, they lied about there being no issue. They also didn't reference that Audi knew of an issue with the engine until I pressed them (and dealt with attitude from the service team for taking the car back to them after they said it was ok)
Johnno431 on 15 July 2019
You’d have thought after the Dieselgate scandal, VW Group would have realised that they can’t keep pi—ing on their customers and getting away with it.They seem to think they can treat their customers with total disrespect and just replace defectors with new suckers !
Bigsphinx on 15 July 2019
I couldn't agree more. Well said.
I just wish the GTI wasn't so flipping good to drive or the Civic Type R so flaming ugly. Roll on electric cars!
on 15 July 2019
I am in "the trade" and trust me on this VAG cars (along with Mercedes) have just gone off a cliff quality-wise over the last ten years or so. The cars and designs are now not great but they continue to trade on the reputation they had earlier. For me now I would always go for Honda, Toyota and (although it may shock you!) Hyundai.
cfc2000 on 22 July 2019
GTD 184 on 16 July 2019
My wife purchased a Tiguan R-Line in March 2017 with a RRP £44kWithin 300 miles she noticed a metallic grating noise from the DSG gearbox. She notified VW who although recognised the noise confirmed they had never come across it before but it was a ‘characteristic’, basically they did not want to know!!
She appointed DEKRA and the Motor Ombudsman who confirmed the noise was not acceptable and not of satisfactory quality but VW still refused to accept.
We instigated legal proceedings in December 2018 which is still ongoing, in the meantime, my wife continues to pay her HP payments to VW, servicing costs, insurance and GAP and her car has not been driven since August 2017 having recorded only 3,000 miles!
My wife made a sound recording which she uploaded to YouTube, it has had 6,000 views and countless comments from other Tiguan owners who are experiencing the same issue and poor aftercare from VW!??
youtu.be/O96j_x9M3fk
Charles Hart on 16 July 2019
Many will remember the VW/Audi double dry clutch auto box issues. Dealers where told to bat complaints into the long grass. Well, Ford started to fit a version on this box in US Fiesta & Focus, in 2012. Leaked emails to the National Transport Safety Board reveled that Ford knew of VW group issues, but still decided to launch the new cars with defective gearboxes. Built by a German company GETRAG who in 2015 where bought by Magna, a Canadian company, who are the largest automotive supplier, in the World. This scandal could turn-out to be as big as dieselgate, proving once again how VW hide serious faults.messy on 16 July 2019
I'm having a horrendous excessive oil consumption issue with a VW Golf MK7 1.4 TSI - 1 litre consumed per 700 miles. Taken it into different garages and no one has a clue. Numerous threads on this online but the dealers just don't want to know!Bigsphinx on 16 July 2019
As you have found it is not unusual for modern small petrol turbo engines especially if you do a lot of motorway driving. In the scheme of things it isn't hideously expensive, Amazon have some good deals on oil. My last car, a 2012 1.4 Civic was just as thirsty but my 2.0 Golf seldom needs a top up and then usually just before it goes for a service and oil change.
This is with what cars used to be like just running around at 30mph and why we are taught to check the oil every week.
Edited by Bigsphinx on 16/07/2019 at 16:29
Judesman on 16 July 2019
In his update HJ states that VW UK has said "Although Volkswagen UK has told HonestJohn.co.uk that there are still no updates from head office in Germany...….." I assume this relates to software updates but what about communication between VW UK and VW Germany? Surely VW in Germany has something to say on this matter or are we as the customers to be treated with contempt by VW.T j Borton on 16 July 2019
After having a great experience with a 1.4tsi Leon FR. I bought our 1.5tsi T-roc 3/19. It has the jerkiness when cold (dsg g-box). Jenny at VW cust sve handled my complaint efficiently. The dealer upgraded the engine software to 1.0 (Jenny's words). It's no better to date. Contacted Jenny again. Now being told, VW engineers are working on a 2.0 software upgrade, but can't give if or when it will be made available... !WJD NoS on 17 July 2019
I have a two month old arona fr sport 1.5 and was aware of all the internet stuff prior to ordering. I was told the known fuelling/mapping fault would be rectified prior to delivery but it hasn’t. Power dies on lifting the clutch and when it eventually picks up starts to kangaroo through first, into second and is there into third but not so noticeable. It’s horrible. Local dealer ‘master tech’ took it out and described it as shocking. Seat uk not interested but seat finance have agreed it’s not acceptable and have offered compensation of £300 to keep car until fix comes out. Either that or they’ll back me if I want to reject the car. Haven’t made a decision yet. Was running about in £250 seat Ibiza 1.2 for three month between cars and even it was more enjoyable to drive than the Kangarona. I hate it. Anyone cured the prob with tuning box or similar?Edited by William Dearness on 17/07/2019 at 02:33
DeadBat on 17 July 2019
If you knew about the issues with these engines, why did you went ahead with the purchase?
Jezza Car Fanatic on 6 August 2019
HJ recommended trying superfuel such as Shell V power but no one has got back to him on whether this works or not. Try a tankful!Cornish Jimbob on 28 August 2019
LOL @ Kangarona
DeadBat on 17 July 2019
One thing that I don't understand is that after being shafted people still buy VAG cars. So many problems with that 1.5 engine, before that issues with gearboxes, emission scandal, etc. I'm sure that whatever your budget is you can find car that is better, more comfortable and more reliable than any of the VAG cars.
Edited by DeadBat on 17/07/2019 at 08:54
WJD NoS on 17 July 2019
I was assured that the issue would be sorted before delivery and I took them at their word.DeadBat on 17 July 2019
I'm sorry if I sound patronising, but car sellers are like politicians - they will tell whatever you want to hear just to bag that sale bonus.
I honestly hope that you won't loose any money on this. £300 compensation is quite low considering the fact that they have no date for when the issue will get sorted.
Edited by DeadBat on 17/07/2019 at 09:36
Scott mercer on 17 July 2019
I've not had my car for three months now. They have put me in the 2.0 tdi dsg as a loan car until this is issue is fixed. But I've been told they no longer know when this issue will be fixed. So I could be in my loan car for months even years I've been told.DeadBat on 17 July 2019
They don't know probably because there is no easy fix. Looks like there is something fundamentally wrong with the design and it is something that simple software update can't and won't fix.
It's just patching up and hoping that it would minimise the issue to the point that customer would believe that it has been sorted.
Alex Dalgleish on 27 July 2019
If you've got a 2.0TDI DSG loan car, do a deal on it quick before they want it back and you're stuck with yours. Knew someone who had Hyundai for a decade then bought a T ROC. Shows how much he knows about cars.
Rob Dobson on 17 July 2019
IMHO the whole of the VAG group should have been thrown out of the country after Dieselgate.DeadBat on 17 July 2019
Couldn't agree more. Sadly for people who got shafted UK government did nothing to help them getting their hard earned money back.
We can push the change and stop buying VAG cars, it's that simple. After dieselgate came out I've decided that these cheaters won't get a penny of me.
on 17 July 2019
Ok so I have a 2019 Seat ibiza FR 1.5 TSI manual bough back in March in France, yes I live in france, I have 2300 km with it, and I have experienced the kangaroo thing at the beginning. I thought it was the Auto-Start, but it wasn't. From my experience, the fault might be about the nanny don't stall function, it cuts the engine too early if you go to low in RPM's.Called my dealer and he said that the fault is known but they don't have a fix for it so still waiting.
Ok fast forward 1900 km, the car behaves okay for me because I have learned what it's problems are, so if you are below 1500 rpm there is no power(pedal to the floor and will not accelerate), what else I have seen is if you dip below 1000 rpm it might restart the engine, although the car is still in gear and should drive normally, also normally clutch use is not ok with this engine, basically if you need to go below 10 km/h for a couple of meters but you don't give it more gas than you think it might cut-out, also if you start from a stand still and completely take you're foot of the clutch that car will accelerate on it own(no change of the gas pedal) .
Basically for me the car is awesome, love the engine because it can be flexible(you can drive it very sporty and can be economical if you want to).
Hoping that the fix will increase fuel economy but that is my only problem, others might have worse issues but for me the car is great.
Honestjohn on 17 July 2019
That's exactly why we run the good/bad section in www.honestjohn.co.uk/carbycar / If readers report a problem, we log it, building up a detailed database that clearly shows if there is a regular undeniable problem with a car or not. For legal reasons, we do not take any hearsay information from anywhere else. The fault has to be reported directly, either on Ask or to letters@honestjohn.co.uk so we have a record if challenged and so that the databank may become recognised by the courts, whereas unattributable comment on forums with the identities of the complainants hidden by forum handles are simply dismissed as 'Internet'.
HJ
gavsmit on 17 July 2019
All I can say is well done Honestjohn!
My wife and I (more my wife actually) were considering several models from the VW stable with the 1.5 TSi engine and no-one seems to be highlighting this widespread issue as detailed as yourselves, so well done for bringing it to my intention. We have now made an informed decision to look to buy a car from another manufacturer (I wasn't keen on spending my money on VW products anyway after Dieselgate and reported problems with reliability and quality).
If it's any consolation to all those struggling with this problem, despite false assurances from VW and their dodgy dealers, perhaps people like me taking my custom elsewhere will hurry VW along in finding a fix.
I had a terrible experience with Mazda a few years ago, and my MX-5 Cabriolet Coupe review on this website, which gives all the gory details, has hopefully not only warned others of potential problems so they didn't have to go through what I did, but also cost Mazda enough business for them to improve their appalling customer service since then.
DeadBat on 17 July 2019
And big thumbs up for doing that.
Lee Power on 17 July 2019
Sad to see that even in 2019 with all the internet information freely available at peoples fingertips that they then still go & give money to VAG so they can own one of there known defective products.There are plenty of decent cars out there from manufacturers that have far better warranty & customer services back up but just because it doesn't have that precious VAG badge on it they wont buy it - more fool them.
DeadBat on 17 July 2019
Maybe it's just me, but I don't consider VW or Audi as a premium product. They certainly do a lot of PR, but when it comes to reliability and value for money VAG products are way behind others.
Phil Alcock on 17 July 2019
I’ve and 18 plate 1.5tsi manual Karoq Andrew despite repeating tests that others have done o have not had any of these problems. Neither has my wife. This is strange because you’d think if it were an engine management issue then it would effect all cars. Does it depend on the model and what options they have. Mine is just the basic (ie cheapest!) version...purpleparrot on 17 July 2019
That's what I don't understand. Why are all the 1,5s TSI affected? Even same models and years people are saying some are ok and some are not. What can the difference be?
gavsmit on 17 July 2019
Maybe it's software related - a dodgy version update of something somewhere, created to fix a bug but has introduced another problem, that might not sit well with other technology only available on certain trim levels?
I work in IT and the amount of poorly developed code, created on the cheap by overseas developers on low wages, despite from a 'reputable' company, which hasn't been tested properly in order to meet tight deadlines, is everywhere.
It won't be long before planes start falling out of the sky...…..or did that happen recently already?!
DeadBat on 17 July 2019
True, but I still can't believe that VW can't find a developer who would clean up messy code. This of course may not be cheap and quick thing, but should not be impossible. Plus at least you would have a rough idea on when to expect the fix to be sorted.
To me it looks like there is something more than just a software.
Jezza Car Fanatic on 6 August 2019
Are some drivers using fuel such as Shell V power and others not maybe?CHarkin on 17 August 2019
My theory is that the change in the emissions testing method is what caused the problem. A year or so after the 1.5 engine was launched the emissions testing changed to include cold starting and running for the first time. VAG have had to reduce the fuelling during cold running to keep it under the threshold to avoid fines over their entire range. So early cars are likely OK, but its then hard to see anyway VAG can sort this without giving themselves an even bigger problem. DSG gearboxes take control of revs and power to mask the problem and may even do a bit af clutch slipping in the process.
I have heard of a device that fools the ECU into thinking the air temperature is much colder than it is, -20C, this makes the ECU run richer by 4 to 6% and this solves the problem. When at steady speed the O2 sensor brings the mixture back to normal. I have tried a device like this ( not in a VAG car ) and it transforms the engine. It is of course illegal to tamper with the emissions system.
Judesman on 17 July 2019
This is interesting because I have been posting on Forums trying to find someone who has one of these cars that has been trouble free. I think you are the first but drivers without problems don't usually look at Forums.
nichewidgets on 21 July 2019
There are many people with the engine in a VW Troc who are trouble free. Several (inc me) who have problems and have Rejected the car -but many who are either fine or not as bad.
There's no real explanation to the "Why does it not happen on all similar cars?" though - we assume there is a combination of components and software that triggers the issue.
See the forum here, which incidentally also have the contact dealers to a writer from AutoExpress who is keen to get more details from impacted owners.
https://www.trocforums.co.uk/viewtopic.php?f=8&t=266&start=190
(Note there are nearly 150 pages, so you may have to read through a few posts to get the details mentioned)..
Nick
Judesman on 18 July 2019
I have ordered a Golf Estate 1.5 TSI 130PS. For production week 39 (We are now in week 29). My dealer has confirmed that of 60 1.5 TSI engines across all ranges sold this year only three cars have been affected. HJ is reporting that, of 20 cars driven only two have reported issues.I have told my dealer that I am concerned and it has been agreed that I can test drive the car after PDI but before registration. I really don't think you can be fairer than that.
Scott mercer on 18 July 2019
So would a remapp sort this out?nichewidgets on 21 July 2019
Unlikely, as it appears to be much more than just a software fix - which is why its taking so long to resolve. Many theories but nothing confirmed yet..
Mark R67 on 18 July 2019
I don’t understand why only some 1.5 engines seem to be affected.I have the 1.5 in a Passat Estate with a manual box. l’ve been very happy with the engine to date. It’s responsive and economical on a long run - 51 mpg. Starting from cold the engine is fine, although some respondents seem to be saying the problems manifest themselves in low outdoor temperatures.
Only had the car from May so hope l don’t experience the juddering etc. when weather turns colder.
A mystery !
nichewidgets on 21 July 2019
It's really weird and despite many theories and lots of time ( over a year now) we still don't understand the make up of the issue.
For what it's worth mine was awful all the time, especially in 2nd gear - very dangerous at junctions and roundabouts for example. It was even worse in the winter when I bought it - but it was a problem when warm too..
Good luck!
symonh on 18 July 2019
I have had one VW which was extremely unreliable. Overrated and overpriced junk.batesy on 18 July 2019
I have a 1.5 TSI manual in an Skoda Octavia Estate. Having driven it for over a month (1200 miles) I think there are some issues which I consider fairly minor.- It's a little be juddery in 1st on a hill start especially when cold but you can compensate with a bit of clutch slip.
- I have had a slight loss of power on 2 or 3 occasions in 3rd gear when accelerating I'm wondering if it's a ACT switchover. It's only momentary.
- another issue is bit jumpy driving very slow up a steep ramp with speed bumps into a local car park. Tend to do that when only driven from home 5mins away so could be the cold start.
Like Mark R67 above I'm wondering if things might be worse in the winter, but in my case it's a new car after driving a 10yr old Hyundai i30 so overall happy. If I was comparing with a different car maybe would be more bothered.
nichewidgets on 21 July 2019
Wow, I'm surprised you consider that acceptable - but I guess its your decision.
Be careful with the clutch slip "workaround'. There are a few reports of completely burnt out clutches at stupidly low mileages eg on the Troc forums and elsewhere which have been troublesome to prove the root cause.
good luck..!
Karr3 on 19 July 2019
I have a Skoda Karoq SEL 1.5tsi manual, two months old with serious and potentially dangerous kangarooing pulling away in first gear, especially with a cold engine. It will stall if excessive revs are not used and it is reluctant picking up in second gear.Have written to dealer to reject the car and am waiting for a response. Have also reported fault to DVSA.
nichewidgets on 21 July 2019
Look luck with the Rejection. Given the previous successful Rejections you should be fine. For what it's worth I also reported it to the DVSA and got nothing of substance back except a very generic acknowledgement.. really disappointing.
For anyone else - use the online forums for advice - see my link above for the TRoc one - which saved the day for me. Its full of very helpful owners - inc some (like me) who have Rejected their vehicles for a full refund.
Karr3 on 25 July 2019
After receiving my rejection request, the dealer now seems to have a software update for RPM's & idle control that they say "they can try".??? I had the car booked in originally on 3.7.19 but on 28.6.19 they told me not to take it in because there was nothing they could do. They admitted it was a mistake not to have my car in, did't want go put anything in writing. Have people that have rejected their cars had them inspected by their dealerships before rejecting?
barrie crowther on 22 July 2019
It seems your viewers writing about VW troubles seem to like burning money. All the bad publicity about their products plus the diesel cheats. Why on earth pay extortionate prices for rubbish. I drive a Ford Fusion Zetec 1.4 a 2010 reg bought 6 years ago for £6000. Serviced by Ford over that time, as good as the day it was made with 53,000 miles on the clock.Jeremy Gist on 23 July 2019
My Skoda Karoq 1.5 SEL suffered from both the kangarooing and hesitation issues, Skoda UK, VWFS (car was on PCP) and Carrs Skoda in Cornwall dealt with my rejection most efficently and whilst not as quick as I would have liked - the 1.5 SEL actually frightened me kangarooing in a line of traffic in a multi storey car park and I wanted it gone that day, I purchased a 2.0 diesel Karoq which is smoother and much more economical and did so based on my personal experiences with the dealer and Skoda UK, so its not all negative.Seeing that even now months later the problem persists I definitely made the right move its a pity that the rest of the motoring press aren't as Honest as John and highlight the issues people are experiencing, I had a sudden loss of power pulling on to a roundabout and an accident was avoided only by the quick reactions of a lorry driver so come on VW come clean and be Honest 'like John'.
Ellingtj on 24 July 2019
Do these cars have hill hold control where it decides to hold the rear brakes?purpleparrot on 24 July 2019
Yes, why do you ask?
Edited by purpleparrot on 24/07/2019 at 13:37
on 25 July 2019
I’ve just read up about all this, because as many users have said, when you get a. We car, you assume it’s you getting used to it! After deciding there was a problem with it rather than me, I turned to google lol. I ended up here.Went to my dealer today (only had the car for less than a month) and the service guy said they received a bulletin in May about this issue. So I can only assume that this bulletin went to ALL Audi dealers. The service manager logged the issue on their system and told me when there was an update they would contact me, but obviously couldn’t say when.
So if any Audi dealer claims to not know about this. Ask them about the bulletin sent in May! Lol
kodiaq2 on 25 July 2019
Just noticed the 1.5 TSI engine has been pulled from the Skoda Kodiaq website / car configurator. Only petrol engine left seems to be a 2.0 TSI with 4x4 DSGAvant on 26 July 2019
My wife has an A3 convertible 1.5 TFSI manual - no problems so far but we run it on super unleaded petrol. That may be a reason but I've no evidence: as others have said, not all cars with this engine have the problem.It may seem a luxury, but experience with previous VAG petrol engines suggests that a lot of the extra cost is made up for by better economy. My 2.0 petrol Q2 will give over 40 mpg on a long run.
SteveLee on 26 July 2019
Anyone who buys a car off the cheating VAG group post dieselgate deserves all they get.Karr3 on 30 July 2019
Spoke to dealership today having sent rejection letter & after that being offered an update. They cannot guarantee the update will work so told them i want to reject without the update. They have not seen the car yet & didn't seem too bothered either but said it would be interesting to see the problems with the car happen. Still calling it a "characteristic" & "driving styles do have an affect on how the car reacts"?????They were not aware of Skoda accepting any rejections & they have been instructed by "the brand" not to accept rejections. Sounds as though it doesn't matter if they see the car or not, they couldn't get it booked in until 16.8.19. They would consider swapping for a different car. Just want my money back please.
batesy on 30 July 2019
Which Skoda model? I've not had too many problems with my Octavia Estate 1.5TSI. but in the recent warm weather it's seems a bit hesitant pulling away with the air-con running flat out and a full load (family of 4 plus boot full). I'm interested if any other owners have noticed the issue being worse under load + air con?
Edited by batesy on 30/07/2019 at 21:28
Karr3 on 30 July 2019
Karoq SEL 1.5tsi manual, kangarooing & reluctant in second, just driver mainly + 2 passengers sometimes. No load in boot & very rare I use the air con, so unsure about that.
Sincere Sam on 31 July 2019
I am getting my MY2019 Karoq checked over again post the hesitation update applied in April 2019 as there are one or two issues now occuring that were not evident before the update. Fortunately these issues only happen very occasionally but they shouldn't happen at all in a new vehicle released for sale to the unsuspecting public.
Edited by HJ Editor on 07/08/2019 at 11:03
on 6 August 2019
I have a Karoq 1.5 SEL DSG on order for delivery late September early October. I have only just come across this issue. Would I be justified in cancelling my order and getting my deposit back on the basis of this ongoing fault.Judesman on 7 August 2019
I have a new Golf on order for delivery October. I have asked the dealer for a PRE registration test drive. The dealer has agreed. I think I read somewhere that DSGs are not affected.purpleparrot on 10 August 2019
Make sure it’s not warmed up before hand.David Morrissey on 14 August 2019
I am trying to cancel my order for a lease on A Seat Leon 1.5tsi manual 130 due to this seemingly widespread issue. No build date yet, no money paid only a signed order form That says at the bottom that any cancellations may incur an admin fee.The contact at the dealer says they’d charge me £500+Vat to cancel.
At my request I asked to have a requote on a different model/engine.
After trying to tell me if doesn’t affect my trim level! And trying to requote on a 150ps model I have been given a quote on an Ibiza 1.0tsi 115.
It’s more expensive which I knew it would be but more importantly it doesn’t represent good value hence my desire to cancel and not be penalised.
Do I cancel and refuse to pay any fee?
Should I try to talk to the dealer principal?
Do I speak to Seat financial services and explain that I’d rather cancel now before the car exists than potentially reject after delivery should this issue become apparent? I really do not look forward to dealer visits and the inconvenience that brings.
Stephen Lynam on 14 August 2019
I ordered a new A3 1.5 tfsi 150 bhp manual back in February and took delivery in May.It was only after I had given my deposit I read about these problems with the 1.5.
Thankfully my car is not affected. I do high enough mileage and have 7k on the clock already and I have to say it's one of the smoothest engines I've ever had..Also worth noting that I run it on the regular unleaded.
It's capable of 50 mpg+ on a long run and has plenty of poke.
Seeing this problem is so sporadic, I wonder do vw even know what is the cause!
I really hope the people affected get a solution soon. Be it either a refund or a proper fix as the engine is really nice once it runs as it was intended to.
Edited by Stephen Lynam on 14/08/2019 at 21:29
Scott mercer on 18 August 2019
Update on my problem. Vw have given it till December with my car (as it will be a year old) then possibly move me in to a different car). So I’ll be in the loan car for like 8months .AElwood on 21 August 2019
Awful experience. I ordered a brand new Golf 1.5TSI in June. Knowing there were issues with other makes, I specifically asked the dealer if the Golf was affected. He told me to my face no - there had been none in the repair shop at all - they never heard of it.Turns out there have been 3 in the last 2 months at this dealership, and 83 cases outstanding in total so far in UK. On his word, I proceeded with the purchase. Golf arrives and is faulty with kangarooing. Inform dealer who pick it up and confirm the diagnostics. Car is rejected. Is it legal to roll out cars with known issues? I believe that many owners are driving round with problematic cars and are either driving round the issue or just think that its that they need to get used to a new car. Anyway, dealer says that VW will issue refund - however the service plan, RFL, fuel and use of the car I will be charged for. I essentially am being charged £300+ for their balls up and the dealer passes the book to VW. I ring VW and they tell me the car is refunded, however the additions are all the responsibility of the dealer. They don't know why the dealer is saying that they aren't responsible. Im absolutely fuming.
Edited by AElwood on 21/08/2019 at 03:31
Ronald Blake on 21 August 2019
The only VW I have risked was a Golf from 1990 t0 1996. I was totally unimpressed as It needed more failed bits in that time than any car I ever had. Since 1999 I have had two Honda's, two Hyundai's and currently a Kia. None of them have ever caused early failures of components or untoward performance. As you know Hyundai and Kia must have great faith in their products to give 5 or 7 year warranties unlike VW with it's measly 3 years. I am still running the Kia but the two Hyundai's still looked in showroom condition inside and out when traded in, so much so I got significantly better trade-ins than in the books. With all this and the recent "dieselgate" cheatings through the VW group, the "kangaroo" hopping and increased consumption after the fix, the failure of the automatics and the high prices I am totally amazed VW group still have so many customers.on 23 August 2019
If you want to reject your vehicle don’t expect any help from VW UK, about a week after rejecting my1.5 TSI DSG T-Roc R-Line via my dealer, VW UK made a very unhelpful and intimidating call to me, virtually washing their hands of all responsibility for the vehicle stating that VW UK were not the manufacturer but only the importer and likewise had no connection to VW Finance and as such it was up to the dealer as to whether rejection would be accepted or not.
Luckily, my dealer could not have been more helpful, it has been a long process as shown below:
Delivery 4/12/2018 - Thought jerkiness and lack of power was just new car bedding in and things would improve with time.
Problems still continuing - 23/2/2019 - Dealer inspects vehicle, no fault found, rang VW Customer Services, told I could reject vehicle via dealer, but VW were working on fix, decided to wait for fix.
23/4/2019 - Reject vehicle via dealer, problems escalating, kangarooing, loss of power, DSG holding on to 3rd gear etc - fix still not available.
Following rejection, received Intimidating call from VW UK, as outlined above.
7/5/2019 - Meeting with dealer, various options outlined if rejection accepted, provisionally order new
2.0 TDI T-Roc DSG R-line.
17/5/2019 - Dealer calls, VW claim fix is available, vehicle returned to dealer for software update, problems not solved, if anything problems slightly worse.
26/6/2019 - Dealer calls, VW want vehicle computer log downloaded for analysis before accepting rejection - Log downloaded.
2/7/2019 - Rejection accepted - Higher priced new vehicle - PCP payments already made transferred to new vehicle - PCP term reduced to 28 months to match original end date.
19/8/2019 - Took delivery of new vehicle - 2.0 TDI DSG T-Roc R-Line, so far the difference between the two vehicles has to be experienced to be believed, nothing short of amazing.
Hope this helps others in a similar situation.
Richard Lodge on 30 August 2019
I purchased a Skoda Karoq 1.5TSi in October 2018 and experienced the kangarooing in 1st gear from cold and also the flat spot when moving into 2nd gear at low speed. Initially I tolerated it, but after reading the forums complained to customer services early this year. Although they initially denied the problem, when pressed they 'added me to the list.'After hearing nothing, I chased customer services in June and was told that there wasn't one issue but two - the kangarooing and flat spot requiring different fixes. At the time they only had the software cure for the flat spot - which was successfully completed a few weeks ago and has brought about a 100% improvement in the engine's flexibility at all speeds and totally eliminated the 'dead' throttle in 2nd gear.
Today customer services have contacted me to say that the fix for the kangarooing has been developed, so fingers crossed this annoying little characteristic will soon disappear and I will have a car that I can 100% enjoy.
Carmen12 on 2 September 2019
Took ownership of a new Q2 1.5 35TFSi in May. Initially a little jerky but I put it down to switching from a larger 4WD and getting used to a different vehicle. After about 6 weeks I complained to the dealer about juddering and stuttering which was intermittent and was fobbed off. Last week in cooler and wet conditions I experienced loss of throttle at junctions, severe kangaroo- jumps and loss of power. When reversing uphill the throttle didn’t initially engage and then suddenly did two kangaroo jumps and I damaged the rear bumper as it hit a wall. I don’t feel I am in control of the car and have no faith in it at all.Took it to Audi today who inspected it and agreed there was definitely a fault (and acknowledged they had other cars brought in with the same problem). The software update was done and I was told another one is due but it could be a month or 12 months. I asked why is this engine still being put in cars if it’s faulty? My car cost me £31k and I expect better for my money. I researched lots before I signed on the dotted line but didn’t read about this problem until after purchase.
I have noticed an improvement after the update but I was told by the service department that other cars have improved only temporarily after the update and that I should contact Audi Customer Services to log my concerns.
How long am I supposed to wait to see if the update works? I’ve only got just over 2 months before I reach the 6 month deadline to reject a vehicle I do not feel in control of.
Edited by Carmen12 on 02/09/2019 at 22:09
agreen84 on 6 September 2019
I'm frustrated and annoyed to find myself in the group of 1.5 tsi evo owners with a problem. It has been at VW for the past two days and even though we are clearly experiencing the problems that everyone else is, because it is not logging as a fault on the car they can't apply the fix they apparently have and as of last night they were not able to replicate the problems; typical. I have escalated it with VW UK who have a person whose job is to solely deal with this issue so i am waiting for them to get back to me. We've had the car since new since Jan of this year. Put down the issues to it being our first petrol car but after a few months mentioned it to our dealer who said yeah its a known issue and VW are looking at a fix. Four months on we put it in for another issue (squeaky wheel) and mentioned the issue again to which they said they have a fix. Couldn't find any fault or the squeaky wheel (goodness knows how not!) and so I've pressed and said thats not good enough because its a known and acknowledged issue of this engine by VW. One of their mechanics took the car home last night to see if a longer drive and then driving from cold this morning could throw up the issue - still waiting at 2pm to hear back.So, any advice would be gratefully received. Those of you who have had the issue rectified or acknowledged in your vehicle, did it log a fault on the car?
Not relishing the prospect of a long and drawn out battle of going to and fro with VW...
agreen84 on 9 September 2019
So the result of last week’s stay at the dealership was them acknowledging and admitting my car had the issue. They couldn’t not acknowledge it when myself and 2 sales people were standing next to it and the engine was revving up and down with no one in it! So now I have to wait for the fix that is apparently in preparation. Needless to say that VW U.K. didn’t get back to me as promised so I need to chase them up. The chap that handed me back my car (not the same guy as the day before) said he was putting my job sheet in with the other THREE already with issues at their garage and awaiting a fix.on 7 September 2019
I am also owner of a 1.5 tsi T-Roc who has the”kangaroo “ problem and I am dreading how worse it’s going to get during the winter time. I have had the vehicle since March 2019 and initially thought it was the way I was driving. What I have found is by driving above 2000 revs in 1st gear urges the problem. Don’t know what the neighbours think as my goes goes screaming down the road!I decided to take it back to the dealer to investigate
Three hours later I recieved a phone call to say it needed new software but they didn’t have it for my car! They have no idea as to when the fix will be issued
I have rung VW customer service who initially said they were surprised to hear about it! I then told them the internet was awash with complaints and even the dealer knew about the problem.
Their reply was they cannnot comment on the issue but would get someone to ring me back next week to discuss the problem. All the could offer was a ref number and an apology as they understood my frustration...not good enough.
I have always bought VW,s but after this experience I will certainly be changing manufacturers
agreen84 on 9 September 2019
My dealer said that their faulty t-rocs had had a successful fix and the golf was next on the list. VW U.K. also admitted to me straight away that there was an issue with the 1.5 TSI evo engine and that there was someone who was solely dealing with customers with the fault! This inconsistency is a joke!AStewartG on 12 September 2019
Hey you wallaby more careful what you buy. In November 2018 I bought a T roc 1.5 petrol dsg. Drove it from Nottingham to Chester le Street. GREAT comfortable drive, returning 60.2 mpg. After a few days I noticed juddering, kangarooing and irratic behaviour, after each engine start up. Three months or so ago, the car was software updated, with little effect. For the past few weeks I’ve been driving a Q5 courtesy car, because of safety concerns, whilst a second update was being developed. I received word today that the fix should be initiated within the next week or so. This is my first petrol engined car for decades. I’m not a very happy but hopefully I will soon be able to enjoy my car, even though it’s a long way off being new now. Good luck out there and fingers crossed.Scott mercer on 13 September 2019
Well tomorrow my Vw golf is in at Vw for four hours to have the “fix” I’ll let you know if it actually fixes the car.Col_C on 13 September 2019
Keep us posted Scott. My 5 month old Golf R-line is doing my head in. Should have stuck with diesel!AStewartG on 13 September 2019
Keep us posted Scott.My feelings precisely Col: you can’t beat the feel of a diesel, especially with dsg but the future doesn’t look promising for the old ‘heavy oil’ mode of transport, even with Adblue.
Edited by AStewartG on 13/09/2019 at 21:35
Martin Chisholm on 13 September 2019
I contacted Audi UK on Wednesday regarding hesitation and kangarooing.Received a phone call today informing me that a fix was available.
My car is booked in Tuesday 17th.
I was also offered my next service free of charge as a good will gesture.
Audi A3 1.5 manual.
Richard Lodge on 13 September 2019
Yes, the fix is available - had it on my Karoq on Wednesday and I can report that all is well. It's a shame that it took so long but it was never a huge source of grief, just an irritation and overall we're very happy with the car. Skoda UK have agreed a goodwill gesture and I'm happy to let the matter rest.Sorin Nica on 15 September 2019
I have a Passat with 1.5 TSI EVO manual, having clearly the same issue (deceleration and hick-up when releasing the clutch in 1st gear). I've been in service in Romania already twice and the dealer is denying the issue. In fact I received a SW update which did not solved the issue at all. I ask for vehicle reject and got refused in written with explanation that "the vehicle was tested and it works in parameters given by the manufacturer". Unbelievable continous denial by VW despite all the complaints.
Some in this forum say that are receiving a software update. I would request them to post the software update number or service note number in order to help others.
Edited by Sorin Nica on 15/09/2019 at 07:33
AStewartG on 15 September 2019
I have a Passat with 1.5 TSI evo.Yes Sorin, apparently software updates differ from model to model, even though they would have the same 1.5 petrol 150 bhp engine. EG. T roc update would be different from a Golf. Don’t know if dsg is different from manual protocols. At least this is the info that I’ve been given. I have a T roc dsg and it is going in for the second time, to be updated, in this coming week. Have been driving a courtesy car (Q5) for the past few weeks. GOOD LUCK to you.
on 16 September 2019
Had problem with kangooing on škoda superb 1.5 tsi dsg-7. After 2 months get check engine lamp. The dealer replaced fuel pressure sensor and seems the problem is solved. May be this info will help someone.Col_C on 16 September 2019
How long ago was that sir? Not seen others mentioning engine lights or fault codes. Sounds like you may have had a genuine sensor issue or perhaps the dealer did a software fix at the same time. Helpful information anyway so I’ll be mentioning the next time I call VW. Thanks!Scott mercer on 16 September 2019
Well this will surprise you folks!!! Guess what the update for the golf isn’t ready!!! The dealer had my car for two hours and the update wouldn’t load on to the car!! Part did but it wouldn’t accept all of it!!! So unfortunately if your a golf owner of a 1.5 tsi then your still going to continue to have this problem.AStewartG on 16 September 2019
Well this will surprise you folks!!!Sorry to hear about your dilemma Scott. Like me, you’ve probably got lots of time to waste. Well you know how some people give their car a pet name; well I’ve decided to call my T roc “BREXIT”,because this whole epic journey has been just a bundle of fun. What would you call yours ??
AStewartG on 17 September 2019
Just received word from my local VW dealer, who have been top notch, that my T roc is updated and ready to pick up today. WISH ME LUCK. Been that long, that I can’t remember what it looks like. ????AStewartG on 17 September 2019
Just received word from my local VW dealer.Picked up my T ROC today. Upside is that the engine fault, at the moment, seems to be sorted. The down side is I’m now the proud owner of two dents in my front wing. Can’t believe my luck, or lack of it. Not gonna criticise the dealership because they’ve been excellent. The problem is gonna be sorted but I’m absolutely cheesed off. Good job that I haven’t got a gas oven.
Col_C on 18 September 2019
Sorry to hear about the dents mate. I’ve had similar myself when a delivery van scraped a wing and two doors on my Leon a few years back. Luckily the dealer sorted it quickly.Great news about the T-Roc engine! Here’s hoping they have a Golf shaped fix soon.
Good luck with those dents!
AStewartG on 14 October 2019
Sorry to hear about the dents mate.Had my t roc in for dents repair today. I’m absolutely and thoroughly pleased with the perfect repairs. My faith in skill and good workmanship is restored. As for the software update, my engine seems to perform well. I will monitor how it goes.
Col_C on 16 September 2019
Thanks for the update Scott.Nothing surprises me any more where VW is concerned. I’ve only had the Golf since May so I’m dreading the cold weather. Driving it on snow will be way more fun than Brexit ????? !
Judesman on 5 October 2019
Scott, do you have a 150 or 130?
on 17 September 2019
Got a brand new 1.5 tsi seat tarraco excellence first edition so top of the range 5 weeks old back 3 times told new recall issued from seat 9.9.19 but seat say it's not related to the on going engine issues this is something else they found, in hire car as can't say if safe to drive or not, seat looking at swapping me from the petrol to a diesel at their cost downside because it's a limited edition model and don't make them anymore only 2 left in UK and seat are being slow as hell sorting this out, already confirmed worst case 35k refund plus comp which I don't want, just want a car that works , can't be any fairer as know things go wrong now and then.Martin Chisholm on 17 September 2019
Car back from dealer, software update done and all is good.Edited by Martin Chisholm on 17/09/2019 at 23:20
Col_C on 18 September 2019
Great news Martin.Rob Bowen on 22 September 2019
Is the golf update ready then?Dudley Lloyd on 28 September 2019
I have been having problems with juddering in 1st gear all the time.I had the update today on my 18 plate Golf 1.5 150 manual and it seems to have sorted it.
Pulls away nice and smoothly now, just like any other car.
wotami on 1 October 2019
Hi everyone, i was thinking about buying a VW Golf 1.5l R-Line 150ps petrol DSG 2017-19 early next year, but have just come across this lot. I see the last few comments look like things maybe getting sorted out at last. Looks like i will have to ask them whether the update has been fitted before buying. Will i be safe buying from the VW Dealers next year?
Edited by wotami on 01/10/2019 at 22:24
Judesman on 2 October 2019
I have just bought a new Golf Estate 1.5 EVO TSI 130PS Match Manual. Before registration I took the car for a test drive from cold. I tried to consider every driving situation and there weren't any problems so, I proceeded with the purchase.Chilly morning today and I have just driven around our estate. Pulling away in first gear with the engine cold the car is kangarooing badly. I have registered a complaint with the dealer and I have asked them to find out about updates. This is very disappointing and I will have to see how the car behaves at roundabouts and junctions with a warmed up engine. All very odd in view of satisfactory test drive.
Judesman on 2 October 2019
The dealer is now telling me that the problem only relates to the 1.5 TSI 150 and not the 130 so they don't know what can be wrong. Anyone with a troublesome 130 please?
Edited by Judesman on 02/10/2019 at 15:47
Rob Bowen on 3 October 2019
Mines booked in for Tuesday to check out a rattle and I've also asked them to plug it in to check for updates on the engines drivability
OK so they had it in and have explained to me that VW are aware and are working on an update, not good enough really given that I know others have had it done
Edited by Rob Bowen on 08/10/2019 at 17:20
Scott mercer on 4 October 2019
Well has a phone call yesterday my 150 golf is in Saturday for the update. Second attempt now I’ll let you know if it works or not.on 4 October 2019
Had to go to a puzzled service Audi dept to explain the problems and eventually find out their is an update.Q2 booked in for next week. Fingers crossed
Judesman on 4 October 2019
How things change when the deal is done. My new Golf 1.5 EVO TSI 130 PS "kangarooing" from cold on chilly morning on Wednesday. Complained by email to dealer and made an appointment by phone detailing FULLY nature of problem. I was told that car would be plugged into computer to ascertain details. I arrived at dealer who said that I was there to take car for test drive. No! There is no point as car had warmed up and running well. (not as smoothly as my 1.4). Explained FULLY nature of problem. Workshop manager comes out to see me, for the third time I explain FULLY nature of problem. After half an hour mechanic comes to see me saying that we have to go for a test drive. No! There is no point etc. He hasn't been told anything so I ask him to speak to Workshop manager as I am not prepared to go through it all again.
At this point the General Sales Manager appears with another manager. The aggressive Sales Manager tells me I am an "awkward customer". I tell him I am an upset and concerned customer, he again tells me I am an "awkward customer". I remind him that this is the 6th new Golf I have bought from his garage and I am not explaining the problem for a fourth time. I tell the sales manager that I will reject the car, he says he will just reject my rejection. (Apparently I can reject a faulty car within 30 days, no questions). He then tells me that there are no problems with the 1.5 TSI 130 and if I have a problem there is another cause. This man is so unpleasant that I ask for my keys so I can go home.
I relent and talk to mechanic who is very helpful and says car will have to be plugged into a live feed to VW when cold. Best of luck with that one, by the time they get connected the car will have warmed up. I have told dealer I will monitor over next ten days and see what happens.
So all the fine comforting words were for nothing. I am disgusted with this treatment. So many contributors to this forum were right.
I am not an "awkward customer". I am a good customer. All the free coffees in the world won't put this right.
Please will someone let me know if they have had a troublesome 130.
Edited by Judesman on 04/10/2019 at 17:22
Brian Marshall on 8 October 2019
Yippee! At long last VW have released new software to correct the kangaroo effect to their dealer network My golf 1.5 150 ps manual was updated this morning by Sinclair VW in Swansea. The car is now completely transformed with no hesitation at all. Why VW couldn’t be bothered to push this out as soon as the problem became known, 1 year + ago does not reflect well.wotami on 9 October 2019
Why can't a car magazine or a newspaper write an article about this, and hopefully VW will lose sales, then VW will have to explain.batesy on 9 October 2019
I believe Auto express did run an article at least on line. I also raised the issue with Which press office few months back, they don't seem to be interested in investigating, VW cars continue to score highly for them. Too much of the press is still giving VW sky high reviews, unfortunately I don't think VW are going to take notice. If there is a problem we should all get an automatic recall for this update if it really does exist.
on 11 October 2019
Just had a recall letter (Recall 24ER) for a Passat 1.5 manual stating that'VW AG has established that on vehicles with 1.5l TSI EVO 110kW EU6AG engine with 180 ampere alternator of a limited production period, too little torque may be provided by the engine at low engine speeds. This torque is used up by the auxiliary items eg alternator and air conditioning compressor, so that too little engine torque is provided for acceleration. This can lead to poor accelerator response when pulling away and delayed acceleration. Depending on the traffic situation, there may be a risk of an accident if acceleration is unexpectedly not available.'
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