Privacy Policy

It is very important to us that you should be able to use and enjoy the website without your privacy being compromised in any way. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

We use cookies to provide certain features of our site. Where those cookies are not strictly necessary to allow the site to work, we will ask for your consent before using cookies. Our cookie policy provides details of the cookies we use and how you can control them.

Information that we collect

• Information that you give us. This may include your name, email address, postcode, and details of your car(s). If you contact us, we may keep a record of that correspondence.
• Information that you submit for publication on our site, such as forum posts and reviews of cars or garages.
• Device information.

We automatically receive some technical information about your computer or other device when you visit our site. This may include your IP address, details of which browser you use, and details of the pages you visit.

How we use information

• To provide you with information, products or services that you request from us.
• To carry out our obligations arising from any contracts entered into between you and us.
• To assess the technical performance of our systems and to enhance service levels.
• To notify you about changes to our service.

If you have given consent, we may use your information:

• To send you email newsletters and information about services which we feel may interest you.
• To personalise the site, highlighting information which we think will interest you.
• To serve personalised adverts.

Who we share your information with

We may provide aggregate information and statistics about HonestJohn.co.uk users, traffic patterns, and related site information to third parties, but these statistics will not include individual personal information.

If you have given consent, we may allow the following third parties to set cookies, allowing them to gather data about your use of the site and provide personalised advertising.

We may disclose your personal data where it is necessary to in order to comply with any legal obligation, or in order to protect the rights, property, or safety of you or another person.

How long we hold your personal data

Personal data that we process for any purpose will only be kept for as long as necessary for that purpose.

If you create an account, data about that account will be retained as long as the account exists. If you ask us to delete your account, the associated data will be deleted within one working day of your request.

We may also retain your personal data where it is necessary to in order to comply with any legal obligation, or in order to protect the rights, property, or safety of you or another person.

Your rights regarding your personal data

We have summarised here your rights under data protection law. You may exercise any of these rights by emailing privacy@honestjohn.co.uk. If you wish to delete your account, you may also use the form below.

You have the right to access the data we hold about you, and to rectification of any inaccurate or incomplete data. In most circumstances, you have the right to erasure of your data. You also have the right to restrict or object to certain kinds of processing. You have the right to data portability, receiving your data in structured machine-readable format.

Where our processing of your data depends on your consent, you have the right to withdraw consent at any time. You also have the right to object to direct marketing.

You have the right to complain to the UK’s data protection supervisory authority, the ICO.

International transfers of your data

Your personal data may be transferred to and stored by service providers based in countries outside the EEA. Such transfers are protected by safeguards including the model contract clauses approved by the European Commission.

Data that you submit for publication on our site will be publicly available around the world. We cannot prevent the use of such data by others.

Our details

This website is owned and operated by Mobility Trader UK Ltd. We are registered in England and Wales under company number 12016686.

Questions, comments and requests regarding this privacy policy should be addressed:

• by email to privacy@honestjohn.co.uk
• by post to York House, 221 Pentonville Road, London, N1 9UZ