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My daughter had an accident when she was a learner, without a qualified driver in the car - can her insurer ask for £10k to cover their losses? 27 Mar 2018 (Ask HJ)
Over two years ago, my daughter had a minor accident whilst driving as a learner. At the time, she did not have a qualified driver in the car accompanying... -
Is it worth spending more to get a manufacturer approved-used car? 12 Mar 2018 (Ask HJ)
My Hyundai i20 was written off recently. My insurer has offered me £3695 to find a replacement. I found one on the AA used car website from for that price,... -
Is it acceptable for the AA not to refund an unused breakdown subscription? 18 Jan 2018 (Ask HJ)
How acceptable is it for the AA to refuse to refund an unused breakdown subscription? Our AA breakdown subscription was 'suspended' by the AA in 2014,... -
The injector in my Mazda 3 has failed - is this due to using supermarket fuel? 21 Aug 2017 (Ask HJ)
Whilst driving along, my 2012 Mazda 3 1.6d (39,000 miles) suddenly juddered and went into limp mode. I cautiously negotiated to the hard shoulder with... -
The engine in our car keeps cutting out and losing power - what's wrong with it? 5 Aug 2017 (Ask HJ)
Our 2007 Ford Fiesta 1.4 TDCi broke down on Sunday evening. The engine cut out at 75mph. It started up again and revved fine, but came up with 'Engine... -
The aircon has failed twice in my Ford Focus - is Ford liable? 4 Aug 2017 (Ask HJ)
The air conditioning on my Ford Focus has failed twice in 18 months. A new Ford compressor/pump was fitted 18 months ago after screeching noises and smoke... -
Will my Volkswagen Golf Plus pass its MoT without having had the emissions fix done? 31 Jul 2017 (Ask HJ)
Given the recent complaints of cars breaking down or going into limp mode following the emissions fix, I'm considering not proceeding with my own recall... -
Mixing part worn and new tyres ruined my car - is the tyre fitter liable for not warning me? 27 Jul 2017 (Ask HJ)
My 2011 Nissan X-Trail recently had the front wheel misalignment corrected and two new Avon ZX7 front tyres fitted at my local branch of a national tyre... -
Asked main dealer to change cam belt but he didn't - is he hoping the car fails so I have to replace it? 5 Jul 2017 (Ask HJ)
I want my 207,000 mile 2007 Vectra 1.9 diesel to keep going for a while. I asked the main dealer to change the cam belt and give a full service, put a... -
Is there any cheaper option to insure my two teenage children on my car? 3 Apr 2017 (Ask HJ)
I have an 18 year old daughter 18 and 17 year old so, both with provisional licenses. I want to put them on the insurance policy so that they can learn... -
My Range Rover fob won't activate the locking system and now the car has immobilised - what do I do? 28 Jan 2017 (Ask HJ)
The key fob for my Range Rover P38 will not activate the central locking and the car will not start, it has been immobilised. I am not covered by any insurance... -
Will the Volkswagen extended warranty cover my broken EGR valve? 27 Dec 2016 (Ask HJ)
My EGR valve has gone on my Volkswagen Jetta 2011 and the car has only 42,000 miles on clock . I took Volkswagen extended warranty, will this cover it? -
Is an extended warranty a worthwhile investment on a three year old car? 23 Dec 2016 (Ask HJ)
I am considering buying a 2012 BMW 320i with around 28,000 mileage. I have been offered an 18-month warranty with Safe and Sound mechanical breakdown insurance... -
Ford Fiesta pulling to one side 7 Nov 2016 (Ask HJ)
I have a Ford Fiesta 1.6 diesel (2006 model). I've only had it a few months, but have had nothing but trouble with it. The car pulls to the left intermittently... -
Who's liable for my BMW's faulty timing chain? 25 Oct 2016 (Ask HJ)
I purchased a used (2009) BMW 3 Series Touring 320D 10 months ago from a Lexus dealer. At purchase it had only 16,000 miles on the clock and a full BMW... -
Volkswagen Golf starting problems 20 Oct 2016 (Ask HJ)
My daughter's 2009 Volkswagen Golf has broken down four times in recent weeks and on each occasion it refuses to start. Our local garage has replaced the... -
Why are wiring problems not covered by extended warranty ? 23 Sep 2016 (Ask HJ)
Four months ago I bought a second hand Citroen C4 Picasso automatic from a local dealer. I also paid to extend the warranty for 12 months. Within a month,... -
Need a used family car with space for a wheelchair 27 Jul 2016 (Ask HJ)
We are coming off Motability as my disabled son will possibly transfer to residential college in the next two years. In the meantime, we likely have to... -
Used car has broken down - Is the manufacturer or seller liable? 29 Jun 2016 (Ask HJ)
I purchased a used 2012 Renault Megane with 61,000 miles on the clock from an independant garage three months ago. The car still has six months Renault... -
Can a blocked DPF cause cam belt failure? 17 May 2016 (Ask HJ)
I own a 2010 Ford Fiesta 1.6 diesel with 101,000 miles. Recently the cam belt failed. The car is back with the dealer who tell me that the DPF is blocked,...